Globe Telecom taps Nastech to enhance network quality, customer experience

Globe Telecom has engaged Nastech, a global provider of field operation support system, to further improve network quality, enhance efficiency in its field operations and generally improve customer experience.

The move to tap Nastech, which is the premier provider of field operation support system for communication service providers like Globe, is in step with the leading telecommunication company’s transformation program, that include as components a network modernization and an IT upgrade.

Specifically, Globe will be utilizing Nastech’s Streamline solution, a field operating support system that will allow for a stronger degree of visibility and control over the management of its field operation.  The same support program will also help reduce the company’s operating expenses. 

“We selected Streamline to transform our field operations due to the uniqueness of the platform and the willingness of Nasctech to customize to our needs. They have demonstrated their commitment by deploying all necessary resources to deliver the project against aggressive timelines,” said Robert Tan, Globe chief technical adviser.

Streamline is a field operations support system that will allow the company to undertake preventive maintenance and be more proactive in addressing network concerns as it will properly integrate field operations with the network operations center and back end.

Instead of merely highlighting issues, the Streamline operating system will drive the entire process further.  This is achieved through capabilities that combine a real-time view of all field operations with actionable management tools leveraging the insights through a single, structured database of all field data.

“Streamline as a software tool will enable our field engineers to be more efficient in the maintenance of the network and quickly resolve related issues,” Tan added.

Streamline will be implemented throughout the Globe system starting July.

According to Nastech CEO Des Keary, field operation support systems are integral to the effective management of field operations.  “Streamline can save an operator up to 10% of field operating expenses, which for an operator with over 5000 different sites to cover can translate into a saving of up to $5 million per annum or more,” he said.

“Streamline gives operators a real time view of all field based projects and activities, providing strong validation and visibility. Furthermore, the solution mobilizes the operator’s critical applications, leveraging investments in OSS, ticketing platforms and more. The power and functionality of the Streamline solution allows operators to drive down costs, and drive up network availability and quality,” he added.

The Streamline solution will be exclusive to Globe in the Philippines.