Globe Project Lightpaths bags Best in Business Benefit at CREST Eagle Awards

Photo shows from left to right Ker Ling Yew, vice-president Centre of Operational Excellence, Singtel Group;  Jemman Jon Fernandez, field operations engineer;  Project Lightpaths team head and field operations engineer Kevin Dela Cruz  and Kevin Russel, CEO, Consumer Australia, Optus.

Globe Telecom’s Project Lightpaths bagged the Best in Business Benefits Award at the recent Centre for Regional Excellence for Singtel Group (CREST) Eagle Awards held recently in Sydney, Australia.

Initiated by the company’s Network Technical Group, Project Lightpaths seeks to reduce fiber optic cable cut incidents in Negros island, improve network availability and in the process increase customer satisfaction in the area.

Beating its initial target, the project was able to bring down FOC cut incidents by over 60%, providing  support for the company’s  mobile and broadband business in the area.

“Project Lightpaths is an initiative of the Network Technical Group that bears witness to the customer-first values of our team. We are extremely proud of the recognition generated by this project,” said Robert Tan, Globe Chief Technical Adviser.

Following its success, Globe will be rolling out the project nationwide with potential savings of more than Php30 million in annual restoration costs, he said.

“Globe depends mostly on these cables to connect different parts of the network, and serve the voice and data communication needs of subscribers. In support of our mission to provide superior customer service, the team embarked on this project to improve network experience. This also supports our company’s aspiration to be loved as the ‘brand of choice’,” noted Tan.

“Project Lightpaths takes on one of the fundamental problems affecting the network in Negros. While the company is pre-occupied with improving systems detection, Team Lightpaths addressed the various root causes head on,” added Globe Head of Visayas Network Technical Group and Network Operations and project sponsor Michael Sandil.